| Protecting the
Confidentiality of Our Customers' Information
SunTrust Privacy Protection: Our Commitment to
You. At SunTrust, we
recognize the sensitive nature of your financial
information, and take appropriate precautions to
protect your privacy. When you entrust us with
this information, you can be certain it will be
used only within our strict guidelines.
SunTrust, along with most other financial
institutions who do business in the United
States, is required to provide our customers
with a document illustrating the types of
customer information we collect and the
circumstances under which we may share it. This
brochure describes those practices for all
members of the SunTrust corporate family
including Alexander Key Investments, Asset
Management Advisors, LLC, and First Mercantile
Trust Company. For a complete listing of the
firms in the SunTrust Banks, Inc. corporate
family, please see the
About SunTrust section
of our website at www.suntrust.com.
We hope you will read through all the details of
SunTrust's official position on privacy.
Importantly, we want you to understand that
SunTrust uses information responsibly to:
SunTrust will not trade,
rent or sell your personal information to
anyone. We will not provide account or personal
information to non-SunTrust companies for the
purpose of independent telemarketing or direct
mail marketing of any non-financial products or
services. Only in extremely limited
circumstances, outlined below, do we share your
information with other financial services firms
for marketing purposes.
This policy statement takes the place of any
previous privacy policies issued by SunTrust
Banks, Inc., or any of its subsidiaries. If, in
addition to federal law, you are protected by
specific state or local regulations concerning
information sharing, SunTrust will fully comply
with those regulations as well.
The kinds of
information we collect.
If you apply for a loan
or a new account: We ask
you to provide information about your financial
status, such as employment, income, monthly
expenses and assets, as well as identifying
information such as your address, telephone
number and Social Security number.
In most cases, you give us this information
yourself, in person, by mail, or through a web
site. If we need to know about your credit and
repayment history, we also obtain information
from consumer reporting agencies and other
creditors.
If you apply for
insurance: We ask you to
provide information relevant to underwriting the
specific insurance product. This information,
such as information about your health or driving
record, is not used for any purpose other than
to provide the service and insurance applied
for.
Once you become a
customer: We maintain
information about your transactions including
account balances, securities holdings and
repayment history.
Because it's important to know what types of
services may be most valuable to you, we obtain
statistics and demographic information about
current and prospective customers from marketing
information firms.
How we use this
information.
The information we collect
is used to help us deliver the services you've
requested, easily and efficiently. It may also
permit us to design and offer specific products
and services that we believe will be useful to
you and other customers.
Who has access to
this information?
Within SunTrust:
SunTrust employees are
permitted access to the information they need to
perform their jobs on your behalf. We maintain
strict internal policies against unauthorized
disclosure or use of customer information by
employees.
SunTrust has a number of subsidiaries offering a
wide variety of services such as mortgage
banking, securities brokerage, insurance sales,
leasing, consumer finance and many others. As
permitted by law, information held by any
SunTrust subsidiary is available to other
members of the SunTrust corporate family for
authorized purposes, unless a customer has
specifically requested otherwise. (See "How to
limit information sharing and marketing.")
Government Information
on Privacy
For other valuable consumer
information, including information on protecting
yourself from identity theft, visit
http://www.consumer.gov/,
a web site sponsored by the U.S. Government.
Where to find out
more.
If
you have questions, concerns or comments about
our privacy practices or the way your
information is maintained and used, we'd like to
hear from you. Please
write us at:
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